Refund Policy

At Glendira Glow Collective, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please review our refund guidelines to understand how we handle returns and refunds.

You can request a refund or exchange within 7 days of receiving your order, provided the following conditions are met:

• The item is unused, unwashed, and in its original condition with all tags attached
• Proof of purchase (receipt or order confirmation) is provided
• The product is not a custom or personalized order

For hygiene reasons, accessories such as earrings and masks are non-refundable unless defective.

To start the process, please contact us at info@glendiracollective.online or call +63 906 198 2314. Provide your order number, a brief description of your concern, and if possible, photos of the item.

Our team will review your request and guide you through the next steps. Please do not send items back without contacting us first.

• Once your return is approved, we will coordinate the return shipping instructions.
• Refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item.
• If the product is found to be defective or incorrect due to our error, we will cover return shipping costs.
• In other cases, you may be responsible for return shipping fees.

If you have not received your refund after the processing period, please check your payment account again, then contact your bank or payment provider. If you need further assistance, reach out to us and we will be glad to help.

If you need a different size, color, or product, let us know. We will do our best to accommodate your request, depending on item availability.

We are committed to providing a smooth and fair refund experience. If you have any questions or concerns about your order, please contact our team anytime:
Email: info@glendiracollective.online
Phone: +63 906 198 2314

Thank you for shopping with Glendira Glow Collective. Your confidence means a lot to us!